Privacy Policy

This Policy is intended to reflect the content of Legislation including the Personal Health Information Act (PHIA) and the Personal Information Protection and Electronic Documents Act (PIPEDA) as well as Guidelines of the College of Physicians and Surgeons of Manitoba and the Canadian Medical Association.


The Staff of Crestview Medical Clinic (CMC) will ensure the protection of the confidentiality of any personal health information (PHI) accessed in the course of providing patient care. We will only collect, use and disclose health information that is required for the purposes of providing care.


Consent  is implied for the collection, use, and disclosure of PHI for ourselves and to other health professionals accessed in the routine process of care of patients associated with this clinic.


No consent  from the patient is required when the disclosure is mandated by legislation.


Written consent  is required for PHI to be shared with a third party for reasons other than care and treatment. Consent can be withdrawn at any time.


Consequences of denying or withdrawing consent will be made clear to the patient.


All Staff are required to sign a confidentiality agreement.



CMC will retain patient records as required by law, and regulation of the College of Physicians and Surgeons of Manitoba. All charts are retained for a minimum of 10 years after the last entry, or 10 years after the patient has reached the age of majority.



CMC will destroy our records only after the requirements for retention have been fulfilled. Destruction will occur in a way that protects patient privacy in accordance with regulations made by the College of Physician and Surgeons of Manitoba.



Requests for access to medical records can be made in writing to CMC. An estimate that reflects the cost of photocopying and the physician’s time for reviewing the chart, adhering to the Guidelines of Doctors Manitoba, will be provided to the patient.


Refusal of access to medical records will occur in the following circumstances:
– if the individual requesting access is someone other than the patient to which the record refers, with the exception being the legal guardian of a minor, unless written consent is obtained from the patient naming the specific designated individual or third party.
– if the information could reasonably endanger the mental or physical health or safety of the patient to which the record refers, or any other individual.
– if the disclosure would reveal PHI about another person who has not consented to the disclosure.


Requests to view the original record, having met the above requirements, will be facilitated with a staff member present to maintain the integrity of the chart. This staff member will not be able to answer any questions related to PHI recorded in the chart, but will only be present to ensure the integrity of the record. There will be a fee for this process, concordant with the Guidelines of Doctors Manitoba.



A patient who feels that CMC has not provided appropriate access to their PHI, or has handled their PHI in an inappropriate manner is urged to address their concerns to the CMC Privacy Officer, the Office Manager or the Physician. If the outcome of this process is not satisfactory, a complaint may be forwarded to the College of Physicians and Surgeons of Manitoba.



ANSWERING MACHINES / MESSAGES: In the event that CMC needs to contact a patient for any reason and communication is occurring via an answering machine or through another individual via a message, the only information transferred by CMC Staff will be a request for a call back or a request to attend the office.


Exceptions to this will include:
-if the patient is a minor and the telephone contact is made with the legal guardian
-if a consent to leave PHI on an answering machine or with another individual has been documented in the patient’s record
-if the physician concludes there is a risk to personal health or safety that is grave enough to warrant breach of the patient’s right to privacy.

FAX: The fax machine and copier will be located in a secure, non-patient access area. Any PHI that is sent by CMC will carry a cover sheet with a disclosure of confidentiality instructing the recipient to destroy the document and contact us in the event that is was sent to a non-intended recipient.

E MAIL: All computer terminals are kept confidential by use of passwords, and any PHI that is sent or received via email will contain a disclosure of confidentiality instructing the recipient to destroy the document and contact us in the event that is was sent to a non-intended recipient.

POST / COURIER: All mail, by whatever method, is sent indicating confidentiality. CMC will use certified medical carriers whenever possible, and sealed envelopes.

The medical records, fax, photocopier, and computers will be kept in areas to which the public is not granted access, or when kept in examination rooms, will be password protected and secured by software methods that reflect industry standards. Any mobile devices such as notebook computers, smart phones or similar electronic items, as well as patient lists, notes etc. will be personally carried or password protected or physically locked.

Patients will be treated only behind closed doors to ensure privacy.

A radio station or other sound will be broadcast at all times in the waiting room to minimize the ability to overhear conversations occurring between staff and patients, either directly or by phone.

The office is monitored by an alarm in order to prevent break in.

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